Issue Description: Farmer requesting for pruning services from Komaza field officers.
Call center agent to identify the farmer through the database (SSOT). Farmer can be identified using:
ID Number
Kcode
Mobile Number (this is not reliable)
Farmer full names (this is not reliable)
Call Agent to confirm that no duplicate ticket exists - if it does, merge with existing ticket and put a note stating that there was a repeat call to check on status of this issue. (If a duplicate ticket exists - The Agent should inform the caller at this point that the issue has been escalated to our field team and they should expect a visit in the coming weeks. End call.)
If no duplicate ticket exists - Agent to create a new one and capture all the relevant details in the ticket.
Confirm from the caller the following information to capture in the ticket:
planting year
tree species
date when issue happened/ started
total # of trees with overgrown trees (needing pruning)
was farmer trained in pruning?
can he access pruning tools from their farmer group?
